Western Plains Medical Complex Names 2020 Mercy Award Winner

June 30, 2020

Western Plains Medical Complex Names 2020 Mercy Award Winner

Misty Ontiberos recognized for demonstrating compassion and unwavering commitment to helping others

Western Plains Medical Complex recently announced that Misty Ontiberos has been recognized as the hospital’s 2020 Mercy Award winner. The Mercy Award recognizes one employee from each of LifePoint Health’s hospitals who profoundly touches the lives of others and best represents the spirit and values on which the company was founded.


The Mercy Award is an annual recognition program established in 2002 to honor the life and contributions of Scott Mercy, LifePoint’s founding chairman and chief executive officer. The award is considered the highest honor a LifePoint employee can receive.

“At Western Plains, we share LifePoint’s commitment to making communities healthier, and we recognize this is supported by the good work and service of our employees on and off the job,” said Jerry Dooley, CEO of Western Plains Medical Complex. “We are extremely proud to recognize Misty for her efforts on behalf of our patients and our community. She goes above and beyond each and every day to ensure that every person she encounters receives the highest level of care and compassion.”

“Misty has taught me how to treat my patients with extra compassion and go above & beyond with helping another co-worker. She often offers her own resources to help a patient in need. She will run errands in the community to make sure a patient has a walker, clothing, or medical necessities. She has taught me to do even the smallest things for patients and families such as braiding their hair, offering a recliner, and making sure all needs are met & patients are safe prior to leaving them. She will make sure she takes the time to work with family on safe transfers for when they go home. She is always smiling and is personable with anyone she encounters,” Juliann Friess, a fellow coworker said.

“She treats patients with their best interest at heart and safety in mind. She advocates and priorities patient safety and care. Not only has she made an impact on patients, but she is a smiling face when a co-worker needs a boost, a support source for our nursing staff, and a patient advocate and knowledgeable contributor  in interdisciplinary meetings,” said Amy Dunn, Therapy Director said, “The qualities of patience, compassion and treating people with respect and dignity is what Misty exhibits on a daily basis – and what makes her so deserving of this recognition.”

Each hospital winner, including Misty, will be considered for LifePoint’s 2020 companywide Mercy Award. The companywide winner will be announced this summer and honored during a ceremony in Nashville, Tenn., in October, to which Misty and all hospital winners are invited to attend.